Need Help?
Our support team is here to assist you!
We typically respond within 24-48 hours
Refund Policy
Our Promise
We want you to love your experience here. Because chapters are delivered instantly, purchases are generally final—but we’re humans on the other end and we try to be fair.
When We Can Help With a Refund
- Technical issues: You couldn’t access purchased chapters due to a persistent problem.
- Duplicate purchase: You were charged twice for the same package.
- Billing error: A charge looks incorrect or unauthorized.
- Timing: Please reach out within 7 days of purchase.
When Refunds Usually Aren’t Possible
- Credits already used to unlock chapters
- General dissatisfaction with AI-generated content
- Requests after 7 days
- Promo credits or free chapters
How to Ask
Email alexis@romancegenerator.com with your phone number, purchase date, and (if available) your order ID—plus a quick note about what happened. We’ll review and get back to you.
Frequently Asked Questions
Q: I forgot my login. How do I get back in?
A: Enter your phone number on the login screen and we’ll text you a fresh magic link. No password—your credits and stories will be right where you left them.
Q: My credits are missing. What should I check?
A: Credits never expire and are tied to your phone number. Make sure you’re logging in with the same number you used to purchase. Still stuck? Email us and we’ll help.
Q: Can I move credits to another account?
A: Not at the moment—credits stick to the phone number used at checkout.
Q: The AI wrote something off. Can you fix it?
A: Tell us what went wrong and we’ll review. While we can’t refund for general content preferences, we can offer tips to steer future chapters toward your exact vibe.
Q: Can I download my stories?
A: For now, copy and paste to save externally. A proper export option is on our roadmap.
Q: Where do promo codes go?
A: Enter a promo code during login. After you authenticate, the credits appear in your balance automatically.
Technical Support
Quick Fixes
- Story won’t load: Refresh, or try a private window to bypass cached data.
- Payment declined: Double‑check card details or try another card.
- Login link issues: Re‑enter your phone number; ensure SMS isn’t blocked.
- Missing chapters: Confirm you’re logged in with the same phone number used to buy credits.
Supported Browsers
RomanceGenerator works best on modern browsers:
- Chrome (version 90+)
- Firefox (version 88+)
- Safari (version 14+)
- Edge (version 90+)
Business Inquiries
For partnership opportunities, media inquiries, or business-related questions, please contact us at alexis@romancegenerator.com with "Business Inquiry" in the subject line.
We're Here to Help!
Don't hesitate to reach out if you have any questions or concerns not covered here. We're passionate about creating the best romance story experience for you and value your feedback.